Effective Date: [January 01, 2025]
Last Updated: [September 12,2025]
At i3systems ("we," "us," or "our"), we are committed to protecting the privacy and security of the data entrusted to us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (i3systems.ai) or use our AI-powered solutions (including i3claim, DataMD, and CliniAId).
Direct Information: When you request a demo or contact us, we collect your name, company name, professional email address, phone number, and any message details.
Service Data: In our capacity as a service provider (Processor), we process data provided by our clients (Insurers, TPAs, and Hospitals). This may include sensitive personal information such as medical records, insurance claim details, and financial identifiers.
Technical Data: We automatically collect IP addresses, browser types, and usage patterns through cookies to improve website performance and security.
To Provide Services: To automate claims processing, underwriting, and document parsing for our clients.
To Improve AI Models: We may use anonymized and aggregated data to train and refine our proprietary machine learning models (PowerAI and PowerBots).
Communication: To respond to inquiries and provide technical support.
Compliance: To meet legal obligations under the Digital Personal Data Protection Act (DPDPA) of India, and where applicable, GDPR or HIPAA.
We implement enterprise-grade security measures, including:
End-to-end encryption for data in transit and at rest.
Strict access controls and "least privilege" protocols.
Regular security audits and compliance with industry standards for healthcare and insurance data.
4. Data Sharing and Disclosure
We do not sell your data. We only share information:
With authorized third-party service providers (e.g., cloud hosting) who are contractually bound to maintain confidentiality.
If required by law or regulatory authorities (e.g., IT Act 2016).
5. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. For requests regarding data processed on behalf of an insurer, please contact the respective insurance provider directly as they are the Data Controller.
6. Contact Us
For privacy-related inquiries, contact us at:
Email: privacy@i3systems.in
Address: Unit No. 210, 2nd Floor, Sanjay Mittal Industrial Premises Co.op Society Ltd., Mittal Industrial Estate, Building. No. 2-B, Andheri Kurla Road, Andheri (East), Mumbai – 400 059
